Our Insurance Process

Trust our comprehensive Insurance Process to ensure you get everything you’re entitled to under your policy.

Contact Us

Contact your Pinnacle Windows Expert to discuss your Claim status and timeline.​

Schedule an Initial Assessment

Schedule an appointment where your Pinnacle Window Expert will perform a full site evaluation. During this evaluation, your expert will assess the damage to your windows, take detailed photos and notes, then compile a professional report that will be submitted to your insurance company.

We Will Be Your Advocate

After submitting our report, we become your liaison, working closely with your insurance to best advocate for you. We will ensure that your insurance pays the necessary funds to get your home back to a pre-storm condition.

Waiting For Approval

Working with insurance can be a long road. You must understand Insurance agents are juggling hundreds of claims at a time. For these reasons it can take anywhere from 4-12 months to get bids approved. Be patient and remember, Pinnacle is doing everything they can to move the process forward.

Re-Inspections

Pinnacle will often discover more damage to your windows than your insurance adjuster upon their initial assessment. We are experts after all and have a keen eye for window damage. During a re-inspection Pinnacle will walk your insurance adjuster through the damage found and speak to the specifics with-in our quote.

Potential Appraisal

In the event your insurance and/or Pinnacle fail to agree on the actual cash value, amount of loss, or cost of repair or replacement, either party can make a written demand for appraisal. During this time, our appraiser and the insurance carrier's appraiser will estimate the damage and try to come to an agreement on the amount of loss.

Funds Approved

Once insurance approves our bid, a contract can be written and signed, Pinnacle will finalize all measurements, collect a 50% deposit, then order your windows. The windows will take roughly 6-8 weeks to be manufactured, remain patient, the finish line is in sight.

Installation

Once we have material ETA’s our office will schedule your installation. A crew of skilled window installers will then come out to remove and replace all the damaged windows in your house.

Final Walk-Through, Completion, Follow Up

Your damaged windows have been replaced and your home is now back to a pre-storm condition. We know you’ll be happy with the end result!

Actual Customer Results

Louisville, Colorado

Fire/Smoke Claim

Total approved through Pinnacle

$109,528.02

Initial blinds estimate$4,236.67
Final blinds estimate$43,945.75
Final window estimate$65,582.27
Final claim amount$109,528.02

We were called out to inspect smoke and heat damage due to the unfortunate Marshall Fire. Within 4 business days of working diligently with the adjuster, we received full approval of our $65,582.77 window estimate. The initial estimate was written for less than $5k in replacement blinds, however, we worked directly with an Industrial Hygienist, and Pinnacle was able to get the homeowners an additional $43,945.75 for replacement blinds in the home. In total, the customer received $109,528.02 for damages related to the Marshall Fire.

Colorado Springs, Colorado

Hail Claim

Total approved through Pinnacle

$145,965.08

Initial claim amount$59,363.65
Final claim amount$145,965.08

Pinnacle Windows was contacted by one of the roofing companies we partner with to assess the hail damage in Colorado Springs. The final approval amount was nearly 2.5 times the original after providing clear photos and descriptions of the affected materials and additional trades needed to return this home to pre-storm conditions.

Additional trades/items approved: Paint/stain, interior carpentry, exterior trim with paint/stain, delivery fees, materials, taxes, and labor.

Golden, Colorado

Hail Claim

Total approved through Pinnacle

$309,396.65

Initial claim amount$11,973.29
Final claim amount$309,396.65

Golden, Colorado was affected by a severe thunderstorm with wind-driven hail. Our customer’s insurance company wrote their estimate for less than $12,000.00. Pinnacle performed a thorough assessment of the property and found damage to the roof, gutters, siding, stone, windows, doors, paint and decks. Pinnacle worked closely with the adjuster, homeowner and subcontractors for approval on all trades.

Additional trades/items approved: Roofing, gutters, siding, masonry, blinds, windows/doors, paint/stain.

Colorado Springs, Colorado

Hail Claim

Total approved through Pinnacle

$25,060.96

Initial claim amount$8,146.68
Final claim amount$25,060.96

We were contacted by the roofing company to assess the hail damage to a Colorado Springs residence. The initial insurance estimate only reflected a portion of the damage. Severe wind-driven hail damage was present on several windows and sashes. Working directly with the contractor, homeowner and insurance company, Pinnacle was able to get the homeowner over 3 times the original amount approved.

Colorado Springs, Colorado

Hail Claim

Total approved through Pinnacle

$13,433.96

Initial claim amount$538.40
Final claim amount$13,433.96

A hailstorm affected this area leaving damage to windows, glazing bead, screens and a door. Initially, the carrier only estimated minor damage to one elevation of the home. Pinnacle provided documentation and photos to insurance which allowed for the entire scope of work to be completed and the home returned to pre-storm conditions.

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Serving Colorado, Nebraska, Wyoming and Montana.

We’re not your typical window and door company! We specialize in insurance industry claims in Colorado, Nebraska, Wyoming and Montana.

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